CNSSLCCL provides a full complement of in-bound and out-bound call centre operations, service delivery and management services, encompassing specific services for various business sectors. CNSSLCCL also provides back office processing, consulting and training and development services.
Call Centre Services
We offer top-notch inbound answering services solutions, each one customized to meet the unique needs of our clients. We utilize the most sophisticated telephone equipment, and our team is committed to delivering unbeatable expertise for your business.
Our market research management team/call center agents/ answering service operators have extensive experience in programming, and are equipped with the latest technologies to manage research projects from end to end.
Regular conducting of consumer surveys is critical to business success, making assumptions about your market is simply not enough and failing to have quantitative research to back up your marketing strategies can be a costly mistake for your business.
Emergency Call Centres
Our emergency call center service is available to help your business when you need it the most. Our emergency call center service operates 24/7/365 because we understand that emergencies come at any hour of the day.
Our Clients Say it Best
We are MTN today and we are nothing without our Partners. I really want to thank you for all the support you have been giving to MTN. I am really proud and happy that today we didn't have to go far. We have a home grown international company like CNSSL that is in partnership with MTN to make the lives of our customers a whole lot brighter. –Michael Ikpoki Chief Executive Officer, MTN Nigeria
This is a major employer of labour. There aren’t many institutions that have over 6,000 people in their work force. You are contributing to the employment drive of the government and the people of Nigeria.–Dr. Ernest Ndukwe (OFR) Group CEO, Open Communications Ltd. & Former Executive Vice Chairman, NCC
I’ll say it’s a great success to have created 6000 jobs across Nigeria in 7 years. It is a significant Achievement and its quite clear from what I’ve seen today that the majority of those jobs are among young people, fresh out from the university with their careers ahead of them and this is a great experience…–Ambassador Peter Clarke The Deputy British High Commissioner to Nigeria
We looked for a reliable partner in Nigeria and after going through a very strenuous selection process, we said we will try to go with CNSSL. A lot of people said we can't do this locally and we should go and get people offshore, while others said let us give local content the opportunity. I dare to say today that we have done quite well working with CNSSL. On behalf of MTN Nigeria, I say a very big thank you.–Akinwale Goodluck Corporate Services Executive, MTN Nigeria