CNSSLCCL provides a full complement of in-and out-bound call centre operations, service delivery and management services, encompassing specific services for the financial services sector. CNSSLCCL also provides back office processing, consulting and training and development services.
Our expertise in design, Implementation and maintenance of:
Inbound Call Centre Services
At CNSSLCCL, we offer top-notch inbound answering services solutions, each one customized to meet the unique needs of our clients. We utilize the most sophisticated telephone equipment, and our team of call center agents and operators are committed to delivering unbeatable knowledge, flexibility and expertise for your business. Our Inbound Call Center Services include
- Appointment Scheduling.
- Professional Help Desk Support.
- Prompt answering and messaging services.
- Virtual call center services.
These advanced services we render enable us to help companies like yours ensure greater customer retention and loyalty thereby resulting in larger client base and increased revenue. There's no one better to turn to when you are looking for premium quality and unique Inbound Call Center Solution for your business.
Outbound Call Centre Services
When you need exceptional and qualified personnel to make the most of your Outbound Call efforts, CNSSLCCL has you covered! Our Outbound Call Center services include;
- Outbound Appointment Scheduling.
- Follow-Up Calling.
Our call center agents can skillfully and knowledgeably handle virtually all Outbound Call Center solution requirements from the basic services to more advanced solution demands.
At CNSSLCCL, we are committed to delivering a wide range of outbound call center services guaranteed to help your company achieve higher level of productivity, increase your sales, streamline your operational efficiency and build new revenue for your business.
When your business/organization needs to have a clear understanding and perspective of the latest developments and trends on a particular market segment, CNSSLCCL can help.
Our market research management team/call center agents/ answering service operators have extensive experience in programming, and are equipped with the latest technologies to manage research projects from end to end.
Our aim is to keep our clients apprised of emerging opportunities, our services include; user-friendly databases, interactive forecasting models, and comprehensive written reports that contain valuable information, on the insights regarding the future of specific markets and also includes market data on new developments and trends.
We provide superior quality, high touch, full service research solutions that are real-time and cost-effective.
Product Consumer Research
We cater to business owners, retailers, manufacturers, marketers, even suppliers who are seeking a deeper understanding of their industry or business environment and for people looking to learn about the nuances along with the trends, and intelligent insights that cannot be found anywhere else.
You can rely on our expertise for several consumer research services including;
- Business Planning/ Budgeting/ Forecasting.
- Quantitative Forecasting.
- Market Demand Assessment.
- Marketing Strategy Development.
- Product Development.
We collate several product reviews, analyze them and distill information to provide you with forward-looking insight that is accurate, current and reliable.
Regular conducting of consumer surveys is critical to business success, making assumptions about your market is simply not enough and failing to have quantitative research to back up your marketing strategies can be a costly mistake for your business. At CNSSLCCL, we take that weight off your shoulders.
We help you access any market and the attitude of its consumers. Whether you need a consumer survey designed from scratch, or have an existing survey that needs to be administered, CNSLCCL takes extraordinary measures to ensure validity, reliability and bias reduction. Our goal is to help you compose highly relevant consumer surveys that will yield sound and valid conclusions.
With our data collection services, you can be sure to receive optimal service at all times. We collect and prepare data professionally. Here is why you should stick with us;
- You are always guaranteed to get feedback faster; At CNSSLCCL, we turn-around projects faster than our competitors.
- We are cost-effective as our services are reasonably priced.
- You can be confident in our results; we maintain the highest levels of data quality and insightful survey results analysis.
- We provide unlimited service; our services don't just end with the delivery of our results, we are always here to answer all your questions-there is no time limit for our services.
Emergency Call Centre Services
Our emergency call center service is available to help your business when you need it the most. Our emergency call center service operates 24/7/365 because we understand that emergencies come at any hour of the day.
Critical calls require call handling expertise and messages to be delivered quickly to your on-call personnel. Efficient call-handling of emergencies is crucial to the success of any business. With us, you can be assured of excellent and professional response whenever the need arises.
CNSSLCCL has a proven track record of efficiency by offering superlative call center technology and well-trained operators that follow your protocol for emergency response. We offer superfluous back-ups to ensure we will always be there whenever you need us.