The CNSSL Call Centre Limited (CNSSCCL) is a subsidiary company to Communication Network Support Services Limited (CNSSL).  The company was formed in 2009 as the first indigenous Call Centre Outsourcing  Company in Nigeria .

We offer a range of call center services that meet end-to-end customer service needs. Our contact center services cover the entire spectrum of customer support and telemarketing needs of enterprises with expertise in:

• Inbound Call Centre Services
• Outbound Call Centre Service
• Market Research
• Products Consumer Research
• Consumer surveys & Data collection

The company's call centre operations handle over 50 million inbound and outbound calls per annum supported by a total capacity of just under 3000 call centre seats.

The Centre will be a major catalyst for generation of employment especially at graduate level. Currently, the Company is the largest private employer of labour at the University and Polytechnic graduate level in the Northern part of Nigeria. It employs over 800 University and Polytechnic graduates in one location, which is expected to grow to between 2,000 and 2,500 in the next two years.

Similar centres will also be established in at least five other locations in Nigeria within the next two to three years. Each of these centres will employ the same number of graduates in each location.
The impact of operating successful contact centres on generation of employment for the youth cannot be underrated in any economy. The ability of technology to break down geographical barriers is also tremendous.

CNSSLCCL in Nigeria is aiming to be the most popular choice worldwide for many service oriented companies such as telecommunication companies, manufacturers, banks among others. It is expected that Nigeria will be the hub for provision of these services. It will be able to compete favourably with foreign based ones especially on economic terms. The expected growth in demand for the service will be met with appropriate pricing to ensure that services are provided to the teeming population at appropriate prices.

Our mission is to provide first level contact centre services, complying with the highest international quality standards and providing tailor made solutions according to the needs and objectives of our clients.
We aim to provide our clients and partners with innovative, customer centric solutions that can help our clients maximise the customer experience in a cost effective manner.

We operate with integrity and stand behind our promises. We conduct our business as good corporate citizens providing honest and ethical solutions. We believe in knowledge as we provide quality human resource to attract, develop, motivate and retain a diverse workforce in a supportive work environment. We operate an environment that fosters high morale and allows for continued growth and profitability, with emphasis on customer service and satisfaction, based on knowledge of our industry.

To be the leading and preferred call centre outsource company in West Africa for high quality services, delivering superior value to customers, industry and associates.

To combine international best practice, with top talent to serve our Principals seamlessly.

To continually improve our processes to meet the highest quality standards.

CNSSLCCL’s contact centre strategy is a simple one - "To deliver consistent, superior service and performance of the highest quality to each of our principals and their customers and by doing so surpass our customers' expectations every day“.

CNSSLCCL regards each of its customers as a valuable strategic asset, and invests in developing customer centric partnerships.  Our outsourcing proposition to customers is driven by sound business principles:

• Allow the customer to focus on its core competencies.
• Reduce customer operating costs and increase revenues.
• Improve customer (end user) satisfaction and enhance customer experience.
• Allow the customer to access latest technology with minimal or zero capital outlay.

CNSSLCCL’s contact centre strategy is a simple one - "To deliver consistent, superior service and performance of the highest quality to each of our principals and their customers and by doing so surpass our customers' expectations every day“.

CNSSLCCL regards each of its customers as a valuable strategic asset, and invests in developing customer centric partnerships.  Our outsourcing proposition to customers is driven by sound business principles:

• Allow the customer to focus on its core competencies.
• Reduce customer operating costs and increase revenues.
• Improve customer (end user) satisfaction and enhance customer experience.
• Allow the customer to access latest technology with minimal or zero capital outlay.

We currently operate and manage two (2) Call Centers in Nigeria, both of which runs 24x7x365 in Customer Service Care (CSC) and technical helpdesk, product or service information, general enquiries, complaints handling, and general online support services for our principal subscribers.

• Call Center one (1) is located in Lagos, Nigeria, where we have a 12 seaters facility for fixed network voice and data clients
• Call Center two (2) is located in Jos, Plateau State, North –Central Nigeria.  It is a twin facility center with 680 sits and currently engage over 1,400 Call Agents running on three shifts (morning, afternoon and night).

CNSSLCCL is a leading privately owned Business Process Outsourcing (BPO) service provider headed by a seasoned Telecommunication Technocrat and Management Expert in the person of Engr. Gbenga Davies Adebayo.  He is the current chairman of the Association of Licensed Telecommunications Operators of Nigeria (ALTON).